Refund Policy

Moore's Design - Return Policy

At Moore's Design, we strive to provide our customers with an exceptional shopping experience and high-quality home decor products. As part of our commitment to transparency and customer satisfaction, we outline our No Return Policy to ensure clear expectations and understanding between our valued customers and our business.

1. Quality Assurance: We meticulously inspect and curate our products to meet the highest standards of quality. Before shipment, every item undergoes thorough scrutiny to ensure it reaches you in perfect condition.

2. Non-Returnable Items: Due to the nature of our products, personalized and customized items, as well as certain categories such as candles, fragrances, and intimate home textiles, are non-returnable for hygiene and safety reasons.

3. Order Accuracy: It is essential to review your order at the time of purchase. Any discrepancies or concerns regarding the product ordered must be reported to our customer service within 30 days from the purchase date.

4. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. We will work diligently to resolve the issue, either by providing a replacement or issuing a refund, based on the circumstances.

5. Refund Process: Refunds are issued at the sole discretion of Moore's Design and are typically processed within 5 - 10 days from the approval of the return. Refunds will be issued in the original form of payment.

6. Cancellation Policy: Orders cannot be canceled once they have been processed and shipped. Please review your order carefully before completing your purchase.

7. Contacting Customer Service: For any concerns or inquiries related to your order, please contact our customer service team at nicholasmoore1500@gmail.com.

By completing a purchase with Moore's Design, you acknowledge and agree to abide by our No Return Policy. We appreciate your understanding and cooperation as we work to provide you with the best possible shopping experience. Policy varies depending on product. 

Thank you for choosing Moore's Design.

Sincerely,

Moore's Design.